General FAQs
Welcome to our FAQs page!
If your query or concern is not covered in the below sections, please don't hesitate to reach us at [email protected]. We will always help you!
FAQs
Product
How do you ensure the safety and quality of your plant extract supplements?
All our plant extracts are concentrated and standardized, which generally reduces exposure to pesticides. What's more, on the product page you can see the certificate from AGROLAB, a third-party laboratory that analyzes microbiology (bacteria, yeast, fungi, molds), heavy metals, pyrrolizidine alkaloids, PAHs and mycotoxins, and guarantees that what's written on the label corresponds to what's actually in each capsule.
Are there any age restrictions for using this product?
This product is only suitable for adults (18 years and older).
Can I store this at room temperature?
Yes, room temperature is fine for this product, especially during the winter months. Just make sure you store it some place away from direct sunlight.
If room temperature is above 25-26 degrees, it might be a better idea to store it in the fridge.
FAQs
Orders & Returns
Do you ship internationally across all of Europe?
Yes, we do ship to almost all of Europe between 2 to 6 working days. Free shipping for all orders.
Country of Delivery
Details
Germany, Spain, United Kingdom, France and Italy
2-3 Working days | Free shipping
Austria, Belgium, Bulgaria, Croatia, Cyprus, Chech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia.
5-6 Working days | Free shipping
What is the estimated delivery time for orders? How can I track my order for food supplements?
The delivery time is 2-3 working days for Germany, Spain, United Kingdom, France, Italy and the and 5-6 days for the other European countries in the table above. You can track your order in the carrier’s website by following the instructions in the confirmation email your receive after purchase.
How do I cancel or modify my food supplement order, and is there any fee associated with it?
You can cancel the order in the next 5 hours at no additional cost, you can do so directly on the website under ‘my account’ section.
Do you offer any samples or trial packs of your food supplement products?
No, we currently do not offer free samples or trial packs, but you are always welcome to contact us, share your needs and we will try our best to help
What is your return and refund policy for food supplements?
Our return policy holds for 30 days. If more than 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If you would like to return any Product(s), please contact us at [email protected] within thirty (30) days of your order, stating the original order number. We will cover the cost of such return and will provide a shipping label to send the product(s) back to us. Once we receive the product(s), we will issue a refund for such product(s).
Can I get a refund or replacement for damaged food supplement products?
Yes, if the product is damaged please contact us at [email protected] showing proof of the malfunction or damage of the product and we will jointly find a satisfactory solution.
FAQs
Payment
What payment methods do you accept for purchasing food supplements?
Currently we support the following payment methods card (Visa, Mastercard, Maestro, American Express and Union Pay). We do also support Shop Pay, Google Pay, Apple Pay, Paypal as well as Local payment methods for Belgium (Bancontact) and Netherlands (iDEAL).
Are there any taxes or duties applicable to the order?
No, there are no additional taxes. All of our prices are VAT inclusive.
Do you offer any bulk or wholesale pricing for food supplements?
This is a B2C website, if you are a retailer or distributor interested in our brand you can contact us at [email protected]
Are your food supplements competitively priced compared to other similar products in the market?
We strive to offer our customers the best value for money by providing high-quality food supplements at fair prices never compromising quality. We do our best to price our products competitively and offer regular promotions and discounts to make them even more accessible to our customers. Transparency is a priority of ours so we always provide detailed information about the ingredients and benefits of our products so that our customers can make an informed purchase decision.
Do you offer any discounts or promotions for first-time customers of food supplements?
Yes, we do offer seasonal discounts on our products. Additionally, we have a permanent active promotion
- 5% discount for subscribing Nullure's newsletter
We also have a subscription program where customers can benefit from discounted prices
FAQs
Subscription Management
Do you have a subscription or auto-ship program for recurring orders of food supplements?
Yes, we do have a subscription program that offers different options that best tailor customer needs. The subscriptors can benefit from discounted prices
Can i have multiple subscriptions?
Yes, you only need to go to a product page and subscribe to the subscription that fits your needs.
How can i unsubscribe from Nullure's subscription program?
There are 2 alternatives:
1) Access the customer portal in the header of the website (Desktop top right corner, Mobile phone on the bottom of the menu -> person icon) and access your account space where you can manage your subscription
2) Using a magic link which will be sent to you every time a new order is placed. Acessing this link you will be able to manage your subscription
In both alternatives you need to use the email that was used for the subscription
I don't find my magic link, how can i retrieve it?
It gets sent with every email we send.
With the upcoming order, when the order is canceled, when a product is added, all emails will have it.
In case you don't find any previous email you can contact us at [email protected] and we will send you a new magic link.
How can unsubscribe using the customer portal?
Even if you have a subscription, you need to register in the customer portal using the same email that was used to subscribe to a Nullure product.
Once you register, you will find a menu to manage your subscription